topic Cannot pick a plan error code appears in Get Support

Cannot pick a plan error code appears

JJJJJJJJJJJJJ — Fri, 27 Oct 2023 03:11:22 GMT

I made this account to set up a phone number for a family member that needs help setting up cell service

every time i click the plan they want it says this:

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.
This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Re: Cannot pick a plan error code appears

LitlLdy — Fri, 27 Oct 2023 05:06:01 GMT

@JJJJJJJJJJJJJ wrote:
I made this account to set up a phone number for a family member that needs help setting up cell service
every time i click the plan they want it says this:
WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.
This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

@JJJJJJJJJJJJJ , have you downloaded the Public Mobile app & tried it there? The app is required to setup a new account now! I included the link below if you haven’t downloaded it yet.

Download the Public Mobile app to subscribe

Re: Cannot pick a plan error code appears

BKNS27 — Fri, 27 Oct 2023 08:34:02 GMT

@JJJJJJJJJJJJJ

If you are activating your SIM on the website on your computer. To complete the activation on the PM app. Once you have completed the activation, they can manage their account on the website in the future.

Re: Cannot pick a plan error code appears

MANDY56 — Fri, 27 Oct 2023 08:50:24 GMT

Just install public mobile app and do there