topic Re: Automatic Dropped Calls in Get Support

Automatic Dropped Calls

Xm1982 — Fri, 27 Oct 2023 01:13:17 GMT

Hello,

Everytime that I tried to make a call, it drops. I had a hard time looking for solutions. Thank you.

Re: Automatic Dropped Calls

TheSterlinger — Fri, 27 Oct 2023 01:14:48 GMT

Not sure what the problem is, I myself haven’t had that problem before.

Re: Automatic Dropped Calls

softech — Fri, 27 Oct 2023 01:15:30 GMT

@Xm1982

what brand and model of phone you got? does it happen everywhere or just one particular location?

Try Reset All Networks or Reset Network Settings first

8f issue persists, try changing your network mode to 3G only

Re: Automatic Dropped Calls

Xm1982 — Fri, 27 Oct 2023 01:24:09 GMT

Samsung and it happens everywhere.

Re: Automatic Dropped Calls

softech — Fri, 27 Oct 2023 01:25:50 GMT

@Xm1982 try what suggested above (Reset All Networks and change to 3G mode)

And what exact Samsung model?

Re: Automatic Dropped Calls

Xm1982 — Fri, 27 Oct 2023 01:29:16 GMT

Samsung Galaxy A13. Recently my number got ported from Bell.

Re: Automatic Dropped Calls

softech — Fri, 27 Oct 2023 01:32:32 GMT

@Xm1982

PM and Bell in fact are using the same network infrastructure. The only possible difference is you might have VoLTE with Bell but A13 is not on the VoLTE compatible list with PM.

So, please try what suggested above and let is know the results

Re: Automatic Dropped Calls

Xm1982 — Fri, 27 Oct 2023 02:03:09 GMT

Thanks for the reply everyone. I think I have solved my own problem. I have lower my phone into 4G.