topic Account Configuration Error in Get Support

Account Configuration Error

EdmondKuan — Fri, 27 Oct 2023 02:48:40 GMT

Re: Account Configuration Error

TheSterlinger — Fri, 27 Oct 2023 01:13:35 GMT

If you tried putting in the information and it’s invalid speak to the agent.

Re: Account Configuration Error

Chalupa_Batman — Fri, 27 Oct 2023 01:18:12 GMT

@TheSterlinger By the screen apps this is being done online. This has to be completed on the app!

Re: Account Configuration Error

EdmondKuan — Fri, 27 Oct 2023 02:39:16 GMT

on the app the screen says step 6/6. Subscription not activated, contact a customer support agent.

Re: Account Configuration Error

LitlLdy — Fri, 27 Oct 2023 05:16:52 GMT

@EdmondKuan wrote:
on the app the screen says step 6/6. Subscription not activated, contact a customer support agent.

@EdmondKuan ,

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Re: Account Configuration Error

EdmondKuan — Fri, 27 Oct 2023 19:53:47 GMT

Thank you. I'm in contact with an agent now.