topic Re: Cc payment no confirmation (error code) in Get Support

Cc payment no confirmation (error code)

Ewrench07 — Thu, 26 Oct 2023 23:31:54 GMT

I paid for a sim to be sent and the $45 dollar plan I paid via cc which I was charged for, but I never got a confirmation or email with info of arrival date.

Re: Cc payment no confirmation (error code)

hTideGnow — Thu, 26 Oct 2023 23:33:56 GMT

HI @Ewrench07

it could be quick like around 5 days, or sometimes, it could be longer, much longer

So, I suggest you submit a ticket with agent and ask:

If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if you want to get it quicker, get one from Telus or Koodo store or Amazon and ask agent to reimburse the cost

Re: Cc payment no confirmation (error code)

Chalupa_Batman — Thu, 26 Oct 2023 23:58:29 GMT

Hi @Ewrench07

This is one of the negative drawbacks of Public Mobile. Communication is extremely poor. If you just ordered the SIM card today, it could take up to 3-4 weeks before you get it. I would strongly advise you do one of two options to start using your account faster.

1. Call your local Telus stores and see if they happen to have a PM SIM card. Costs $10

2. If you have Amazon or know someone who does for fast shipping, AMAZON

Then register THAT card, and once you're set up, reach out to a CS Agent and ask to compensated for whatever the cost was that you ordered through them. They will give you a credit to your account.

To contact a Customer Service Agent, please click on the following link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.