topic Re: Lost phone in Get Support

Lost phone

00johnray00 — Tue, 04 Jan 2022 20:31:29 GMT

I've lost my phone. I'm trying to login to the self serve portal to report thist but I'm getting this message. "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled"

Can someone help me please?

Re: Lost phone

ShawnC13 — Wed, 14 Feb 2018 18:13:22 GMT

@00johnray00, sorry to hear you lost yoru phone. You will need to message the MODS to reset your password then login to self serve to report lost or stolen phone.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Lost phone

Luddite — Wed, 14 Feb 2018 19:37:44 GMT

@00johnray00 Just in case you are not familiar with PM's "lost phone" procedure, it only suspends service to your SIM but does not affect the expiry date of your plan.