topic Activation issue in Get Support

Activation issue

Alaa2 — Thu, 26 Oct 2023 23:19:09 GMT

I can’t receive calls or texts

will13am — Thu, 26 Oct 2023 23:20:28 GMT

@Alaa2 , did you perform a number transfer as part of the activation? If you did, make sure to acknowledge the number transfers from the old service.

hTideGnow — Thu, 26 Oct 2023 23:20:50 GMT

if I am correct, you requested porting. If you did request porting,your number has not been ported yet. You receive a text from your old carrier yet?

I will send you a number to call to porting support team, they will check and advise. Check your Community inbox for the phone number

Alaa2 — Thu, 26 Oct 2023 23:21:40 GMT

I did

Alaa2 — Thu, 26 Oct 2023 23:24:39 GMT

I called my old carrier and they released it but still not received any call or text

hTideGnow — Thu, 26 Oct 2023 23:25:56 GMT

@Alaa2 wrote:
I called my old carrier and they released it but still not received any call or text

reboot the phone once. A reboot is usually needed after the old carrier release the line

if it still does not work, then call the porting team number I sent you, they will confirm

and you are able to make outbound calls with your PM sim card?

Alaa2 — Thu, 26 Oct 2023 23:30:18 GMT

Thank you…

can you please send a an agent phone number..

Alaa2 — Thu, 26 Oct 2023 23:43:51 GMT

I called 611 not find answer

hTideGnow — Thu, 26 Oct 2023 23:46:26 GMT

i sent you a number already. Check your Community inbox

Alaa2 — Fri, 27 Oct 2023 02:33:12 GMT

I didn’t receive any number !! Please send it back.. still same problem