topic Re: Can't make a call to the USA in Get Support

Can't make a call to the USA

Fabian3 — Thu, 26 Oct 2023 18:01:44 GMT

I purchased a add-on but it states I have no minutes eventho my usage plan states I'm good for 15 days

Re: Can't make a call to the USA

Phil_Adelphus — Thu, 26 Oct 2023 18:04:47 GMT

@Fabian3 It sounds like you bought a US roaming add-on instead of the long distance calls to US from Canada add-on? Assuming that's the case contact customer support and see if they can switch add-ons for you. Send a private message via this link and monitor your community inbox for a reply

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't make a call to the USA

TheSterlinger — Thu, 26 Oct 2023 18:06:30 GMT

If what @Phil_Adelphus said is correct then you must purchase the Long distance plan. https://www.publicmobile.ca/en/get-help/articles/long-distance-add-ons

Re: Can't make a call to the USA

Fabian3 — Thu, 26 Oct 2023 18:10:09 GMT

Thank You

Cheers