topic Re: being overcharged in Get Support

being overcharged

Jennifer331 — Thu, 26 Oct 2023 14:48:22 GMT

so I noticed this month my monthly payment has went out 3 times this month. Ive tried to reach out and talk to anyone but it keeps sending me errors does anyone know how to get this resolved. if it keeps happening I might need to delete my plan.

Re: being overcharged

TheSterlinger — Thu, 26 Oct 2023 14:50:51 GMT

Not sure about that, try talking to a CS agent.

https://urlshortner.tiia.ai/xYpc_I

Re: being overcharged

hairbag1 — Thu, 26 Oct 2023 14:51:03 GMT

@Jennifer331

here's a link to message a CSA for their help..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: being overcharged

Jennifer331 — Thu, 26 Oct 2023 14:52:44 GMT

I have it keeps sending me errors so I can't go any further

Re: being overcharged

hairbag1 — Thu, 26 Oct 2023 14:55:02 GMT

@TheSterlinger

you provided a link to the PM Chatbot. It's been problematic for several weeks now. For the time being, use the link I provided to message a CSA rather than use the chatbot. Don't know how long it'll take to fix chatbot.