topic Re: Ticket in Get Support

Ticket

Devonfleet1 — Thu, 26 Oct 2023 12:26:24 GMT

Anyone else having issues trying to submit a ticket? I bought a payment voucher and it keeps saying invalid voucher number and I'm putting it in correctly

Re: Ticket

HALIMACS — Thu, 26 Oct 2023 12:28:59 GMT

@Devonfleet1

sometimes payment vouchers, take up to 24 hours to become active.

The ticketing process is broken, and has been for about six months, regrettably.

If you need assistance from the customer support agents, here’s how to reach them:

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Ticket

Phil_Adelphus — Thu, 26 Oct 2023 12:29:03 GMT

@Devonfleet1 The chatbot is hit and miss, if it's not working for you send a private message to support via this link and watch your community inbox for a response. Where did you get the voucher?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ticket

mojorising — Thu, 26 Oct 2023 12:29:06 GMT

contact a CS Agent directly for help with this at the link blow. Are you trying to add it by dialing *611 or through the app or web site?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ticket

Devonfleet1 — Thu, 26 Oct 2023 12:29:22 GMT

I bought the voucher 2 days ago

Re: Ticket

HALIMACS — Thu, 26 Oct 2023 12:30:24 GMT

Then definitely reach out to the customer support agents to provide the voucher particulars and they will apply it for you @Devonfleet1

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Ticket

Devonfleet1 — Thu, 26 Oct 2023 12:30:31 GMT

Threw my account website and also over the phone

Re: Ticket

Devonfleet1 — Thu, 26 Oct 2023 12:31:26 GMT

Bought it at my local store this is the first time having a issue but can never seem to submit a ticket always says oops error

Re: Ticket

hTideGnow — Thu, 26 Oct 2023 12:37:13 GMT

HI @Devonfleet1

Yes, you probably trying to open ticket using chatbot, please submit a ticket with CS Agent here using direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ticket

hairbag1 — Thu, 26 Oct 2023 14:49:40 GMT

@Devonfleet1

it's a long-shot...but...just make certain the voucher is for Public Mobile. I've read cases where the sales person sold 'em a Telus or other voucher in error.