topic Re: 2FA/MFA text not working/receiving in Get Support

2FA/MFA text not working/receiving

notWOrking2 — Wed, 25 Oct 2023 22:12:09 GMT

i recently moved to public from fido.

Im not receiving any 2FA/MFA text codes when i try to login to something.

I need to access my email to pick up an important order

How do I fix this...

@CS_Agent

Re: 2FA/MFA text not working/receiving

Yummy — Wed, 25 Oct 2023 18:28:08 GMT

If you switched very recently, it will take some time for other companies to 'find' a way to your new number.

If you have issues logging in to PM account and are not getting code to your phone, switch it to email.

Click on: ‘Didn’t get a code’ and you will get more options.

Re: 2FA/MFA text not working/receiving

esjliv — Wed, 25 Oct 2023 18:32:12 GMT

@notWOrking2you tagged CS_Agent. We are not public mobile representatives here on the forum. We are customers like you trying to help one another. Did you mean to private message CS_AGent instead?

What do you mean you need to access your email? Are you not able to get into your email from your phone or desktop?

Short codes can take a bit of time to work when activating a new line with a provider. Hopefully it will work soon.

Re: 2FA/MFA text not working/receiving

notWOrking2 — Wed, 25 Oct 2023 18:47:22 GMT

For example,

when i login to outlook, it required me to receive a code via text and then verify to login.
i dont get the text messeges sent from outlook. The only other option is call to my phone, but that doesnt work either.
Sending regular texts, phone calls, data all work fine.

Re: 2FA/MFA text not working/receiving

notWOrking2 — Wed, 25 Oct 2023 18:48:15 GMT

i dont have issues with PM since i can get the code via email.

its an issue when i try to login other id's such as my outlook email

Re: 2FA/MFA text not working/receiving

Rayah — Thu, 26 Oct 2023 03:52:31 GMT

This is happening to me as well. Have you fixed the issue?

Re: 2FA/MFA text not working/receiving

Rayah — Thu, 26 Oct 2023 03:53:36 GMT

How long is a short time. I put my new sim in 24 hours ago and my phone is still not receive verification codes?

Re: 2FA/MFA text not working/receiving

notWOrking2 — Thu, 26 Oct 2023 04:02:11 GMT

send a private msg to CS_Agnet. Your number may not have been ported properly.
I haven't gotten mine solved yet, but i know the issue.