topic Re: New to Public Mobile! in Get Support

New to Public Mobile!

Unclefreshton — Tue, 04 Jan 2022 20:31:27 GMT

Good morning everyone!

I am brand-spanking-new to p.m. I just signed up a couple hours ago and it was so easy to do. I switch over from Telus Mobility. Since p.m. runs on the Telus Network I did not have to unlock my phone which was a great money saver. I ended up going with build my own plan it came out to roughly I think it was $42 S4 30 days that is more than half of what I paid with Telus for the same services. I do not mind that there is no customer service number to call I would actually just prefer to message someone on here anyways. The seems like a very active community and I'm very happy to be a part of the public mobile community. I just want to say thank you to everyone for providing such a great service!

Re: New to Public Mobile!

ute1978 — Wed, 14 Feb 2018 17:26:06 GMT

Welcome to the family! Enjoy the savings coming your way....

I looks like you already know very well what you signed up for in terms of Public Mobile customer service.

Re: New to Public Mobile!

Unclefreshton — Wed, 14 Feb 2018 17:28:09 GMT

Yes I researched this company a lot before switching. This company is exactly what I was looking for. I get the great network service from Telus but without all the frills. That's exactly what I've been searching for and it seems like everybody on this community is very knowledgeable and willing to help I'm so glad that I came across public mobile!

Re: New to Public Mobile!

ShawnC13 — Wed, 14 Feb 2018 17:32:24 GMT

@Unclefreshton, welcome to PM stick around and participate in the forum and you can save even more money!!

Re: New to Public Mobile!

Unclefreshton — Wed, 14 Feb 2018 17:33:47 GMT

@ShawnC13 do you mean that the more active I am in the community I can get rewards on the account or something?

Re: New to Public Mobile!

koimr1 — Wed, 14 Feb 2018 17:45:32 GMT

@Unclefreshtonwrote:
@ShawnC13 do you mean that the more active I am in the community I can get rewards on the account or something?

Yup.

It's not much so don't expect to pay your entire bill with it but a buck or two off a month isn't too shabby. 🙂

Also, from your first post, you don't need to pay to unlock your phone anymore (as of Dec 1 2017). Just in case you have friends that want to switch over too - oh, and if they refer you then you also get a buck off per month for each referral. Not too bad!

Re: New to Public Mobile!

closng — Wed, 14 Feb 2018 17:45:43 GMT

@Unclefreshtonwrote:
@ShawnC13 do you mean that the more active I am in the community I can get rewards on the account or something?

@Unclefreshton Precicely! Here is more information for you to read with regards to the community rewards:

https://productioncommunity.publicmobile.ca/t5/Rewards/Community-Reward/m-p/415#M5

Welcome aboard and hope you enjoy your stay with us!

Re: New to Public Mobile!

Unclefreshton — Wed, 14 Feb 2018 17:48:48 GMT

@closng @koimr1 @ShawnC13 @ute1978

Thank you everybody for such a warm welcome I think I will fit in just fine here 🙂

Re: New to Public Mobile!

ute1978 — Wed, 14 Feb 2018 17:53:50 GMT

@Unclefreshtonwrote:
@closng @koimr1 @ShawnC13 @ute1978
Thank you everybody for such a warm welcome I think I will fit in just fine here 🙂

Yes you will. And you have to develop a thick skin as we will have some bleepers from time to time.

Re: New to Public Mobile!

Unclefreshton — Wed, 14 Feb 2018 17:55:40 GMT

@ute1978 what do you mean some bleepers I'm not familiar with what that means

Re: New to Public Mobile!

stonechucker — Wed, 14 Feb 2018 18:06:22 GMT

@Unclefreshton, your words are magic to my ears! I swear I was the only one who extensivly researched before signing up here. Welcome!

Re: New to Public Mobile!

ShawnC13 — Wed, 14 Feb 2018 18:06:47 GMT

@Unclefreshton, not to speak for @ute1978 but I think he is referring to angry customers who come in here in a rage and start swearing. The forum edits it and puts in **Bleep**

Re: New to Public Mobile!

ute1978 — Wed, 14 Feb 2018 18:11:38 GMT

@stonechuckerwrote:
@Unclefreshton, your words are magic to my ears! I swear I was the only one who extensivly researched before signing up here. Welcome!

Make 2 out of it. Before I signed up I scoured the community.

Re: New to Public Mobile!

Unclefreshton — Wed, 14 Feb 2018 18:14:29 GMT

I really love how interactive this community is. In a way it's a very smart move by public mobile / Telus to have this community because really the people are the customer support line no need for a phone number it's genius!

Re: New to Public Mobile!

ute1978 — Wed, 14 Feb 2018 18:16:32 GMT

@Unclefreshtonwrote:
@ute1978 what do you mean some bleepers I'm not familiar with what that means

Recent example.

Re: New to Public Mobile!

Unclefreshton — Wed, 14 Feb 2018 18:18:35 GMT

@ute1978 LOL! Some people just don't understand that this isn't a top-of-the-line premium provider and they cannot get answers immediately sheesh

Re: New to Public Mobile!

Luddite — Wed, 14 Feb 2018 19:33:35 GMT

@Unclefreshton If your phone was originally from Telus/Koodo, PM will unlock it for free: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Unlocking-Your-Phone/ta-p/5237.

Re: New to Public Mobile!

Unclefreshton — Wed, 14 Feb 2018 19:34:38 GMT

@Luddite thanks but there is no need to unlock.. it works fine!

Re: New to Public Mobile!

Luddite — Wed, 14 Feb 2018 19:41:01 GMT

@Unclefreshtonwrote:
@Luddite thanks but there is no need to unlock.. it works fine!

True, but if you ever travel outside Canada being unlocked is necessary to use a local SIM.

Re: New to Public Mobile!

koimr1 — Wed, 14 Feb 2018 19:44:47 GMT

@Ludditewrote:
@Unclefreshtonwrote:
@Luddite thanks but there is no need to unlock.. it works fine!
True, but if you ever travel outside Canada being unlocked is necessary to use a local SIM.

Yuppers! Nice having that flexibilty. Another reason would be if you are gonna give that phone to someone else as a hand-me-down or temp phone and they are on a different network or if you need to try a non-Telus/etc SIM for testing.

I always find the time I need this is not the time where I want to wait for an unlock code. 🙂