topic Remove credit card in Get Support

Remove credit card

Jojo45 — Thu, 26 Oct 2023 00:13:05 GMT

How can I remove my credit card from my account

Re: Remove credit card

HALIMACS — Thu, 26 Oct 2023 00:15:05 GMT

@Jojo45

You can't fully remove it. You can turn off the subscription which will ensure it won't be charged on renewal.

Only customer support can actually remove the card from the file/records.

Here's how to ask/reach them:

To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Remove credit card

hairbag1 — Thu, 26 Oct 2023 00:15:57 GMT

@Jojo45

you can't...you need to message a CSA to remove it. Use this link...(sp)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Remove credit card

dust2dust — Thu, 26 Oct 2023 00:25:58 GMT

What you can do however is change it to a zero balance visa gift card kind of card.
Let me know if you want to go that route and I can give you the particulars.