https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-reach-Support-regarding-my-recent-setup/m-p/1074907#M750824 <P>To Contact CSA-agent: <A href="https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent" target="_blank">https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent</A></P><P>Ticket has to be opened through chatbot - <A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></P><P>Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.</P><P><STRONG>If opening a ticket does not work very first time</STRONG>, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank"><STRONG>Here</STRONG></A></P> Wed, 25 Oct 2023 21:33:23 GMT Yummy 2023-10-25T21:33:23Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-reach-Support-regarding-my-recent-setup/m-p/1074901#M750820 <P>When I joined Public mobile, my credit card was hit twice. Need to have the duplicate charge reversed. I’ve been unsuccessful sending a message.</P> Wed, 25 Oct 2023 21:06:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-reach-Support-regarding-my-recent-setup/m-p/1074901#M750820 Filiona 2023-10-25T21:06:15Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-reach-Support-regarding-my-recent-setup/m-p/1074905#M750822 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/333791">@Filiona</a>&nbsp;</P><P>Just private message a CS_Agent for &nbsp;refund or credit at:</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A>&nbsp;</P> Wed, 25 Oct 2023 21:22:30 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-reach-Support-regarding-my-recent-setup/m-p/1074905#M750822 BKNS27 2023-10-25T21:22:30Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-reach-Support-regarding-my-recent-setup/m-p/1074907#M750824 <P>To Contact CSA-agent: <A href="https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent" target="_blank">https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent</A></P><P>Ticket has to be opened through chatbot - <A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></P><P>Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.</P><P><STRONG>If opening a ticket does not work very first time</STRONG>, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank"><STRONG>Here</STRONG></A></P> Wed, 25 Oct 2023 21:33:23 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-reach-Support-regarding-my-recent-setup/m-p/1074907#M750824 Yummy 2023-10-25T21:33:23Z