topic Re: Manual Approval for Transfer in Get Support

Manual Approval for Transfer

Linda5428 — Wed, 25 Oct 2023 20:11:20 GMT

I need to give approval for a transfer of phone number to other carrier.

Re: Manual Approval for Transfer

esjliv — Wed, 25 Oct 2023 20:20:03 GMT

@Linda5428 - make sure your Public Mobile account is active, and the other provider takes care of the rest. Once you start the port/transfer process you should receive a SMS text on your public mobile SIM card to approve the transfer.

See the Get Help article here: https://www.publicmobile.ca/en/ns/get-help/articles/porting-out

Re: Manual Approval for Transfer

Linda5428 — Wed, 25 Oct 2023 20:31:42 GMT

I can NOT accept SMS text on my public mobile SIM card to approve the transfer. That is the issue. When I removed SIM card to put in the other carriers, the Cellular under Settings says "Set up Cellular".

Re: Manual Approval for Transfer

dust2dust — Wed, 25 Oct 2023 20:41:11 GMT

Did you get that message putting in the other sim? Or putting back the Public sim? Can you put the Public sim in any other phone? It just to receive and reply to the text. Then it's done. And of course this still needs to be an active account.

Re: Manual Approval for Transfer

computergeek541 — Wed, 25 Oct 2023 20:41:57 GMT

@Linda5428 wrote:
I can NOT accept SMS text on my public mobile SIM card to approve the transfer. That is the issue. When I removed SIM card to put in the other carriers, the Cellular under Settings says "Set up Cellular".

Please open a ticket using the chatbot.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the ticketing process shows and error message, send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437