topic Re: Phone number in Get Support

Phone number

Ada52216 — Sat, 14 Oct 2023 04:00:03 GMT

Hi there,

I recently switched to Public Mobile with the e-sim option. My old phone number has been successfully ported. However I am not sure why it still shows the phone number assigned by Public whenever I send text messages to anyone, instead of showing my old phone number. Anyone can help please.

Re: Phone number

Chalupa_Batman — Sat, 14 Oct 2023 03:35:51 GMT

Hi @Ada52216

I don't think the port fully completed. I will send you a private message up top to your right with the porting team number.

Re: Phone number

softech — Sat, 14 Oct 2023 03:36:34 GMT

@Ada52216

first, you can make and receive calls and text without issue?

and you are using iPhone? if you are , please to go iMessage settings, remove the phone number first. Then reboot the phone, and go back to iMessage and put the correct phone number back

if you are not using iPhone, then check with your friend, make sure they don't have the contact saved with your temporary phone number.

Re: Phone number

computergeek541 — Sat, 14 Oct 2023 04:06:50 GMT

@Chalupa_Batman wrote:
Hi @Ada52216
I don't think the port fully completed. I will send you a private message up top to your right with the porting team number.

When it comes to outgoing text messages and calls the wrong phone number being shown would be unrelated to porting not being complete. The ported number gets assigned immediately to the Public Mobile account even if porting hasn't finished (or even if it failed).

Re: Phone number

Ada52216 — Wed, 25 Oct 2023 12:31:54 GMT

Thanks. You are a life saver.