topic Re: Error code M8701 in Get Support

Error code M8701

Nolor — Thu, 14 Sep 2023 02:03:25 GMT

What do I do it won’t let me finish my ativation

Re: Error code M8701

Bigjay83 — Thu, 14 Sep 2023 02:33:22 GMT

@Nolor Are you doing the activation through the website? I suggest downloading the Public Mobile app and completing the activation that way.

Re: Error code M8701

Chalupa_Batman — Thu, 14 Sep 2023 02:38:08 GMT

@Bigjay83 That IS the app. LOL

@Nolor Try using it on the website. And if you have any issues, clear your cache and try in Incognito mode.

Re: Error code M8701

JRod — Thu, 14 Sep 2023 03:01:21 GMT

@Nolor

Can you check to see if you were actually charged? The error you received seems to imply that the payment went through so I’d hate to see you try again with the cache cleared and get double charged.

Might be best to reach out to customer service to avoid that possibility.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Their hours are 9am-10pm EST so you won’t hear back until morning but they’ll be able to get you going.

Re: Error code M8701

deannalou — Wed, 25 Oct 2023 04:02:19 GMT

@NolorI'm having the same issue, were you able to get it resolved quickly?