topic Re: No data in Get Support

No data

Nicko343 — Tue, 04 Jan 2022 20:31:21 GMT

I am saddened with no data after my renewal

Re: No data

JDT — Wed, 14 Feb 2018 16:29:56 GMT

You need to provide more information for us to help you out.

Are your talk/text functions working? Did you try rebooting your phone? Did you check your APN settings?

Re: No data

Nicko343 — Wed, 14 Feb 2018 16:32:53 GMT

I am on the $126.00 90 days with 3 × 3 GB of Data, unlimited province calling along with unlimited text

Re: No data

closng — Wed, 14 Feb 2018 16:37:54 GMT

Hi @Nicko343,

There have been cases with users on the 3G plans where their data did not renew properly. You may need to message the Moderators for assistance.

Click on the below link to send a message to the Moderators, be sure to include a detailed explanation of your issue, your account number, phone number, name, e-mail and pin:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No data

JDT — Wed, 14 Feb 2018 16:38:02 GMT

Are your talk/text functions working? Did you try rebooting your phone? Did you check your APN settings?

Re: No data

Nicko343 — Wed, 14 Feb 2018 16:45:03 GMT

Everything was working up to yesterday, my plan was renewed on the 11/02/2018.

The calling features work but I haven't checked the text yet but for the data it's not even on my profile or phone.

Re: No data

ShawnC13 — Wed, 14 Feb 2018 17:02:24 GMT

@Nicko343, as stated there have been issues of the 3G plans not renewing the data bucket. So it sounds like your plan renewed but your data didnt and you have used the remaining data of your old data bucket. You will need to contact the moderators.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators