topic lost phone, dysfunctional website in Get Support

lost phone, dysfunctional website

Merilx1 — Wed, 25 Oct 2023 13:26:07 GMT

How do I report my phone/sim as lost?

Re: lost phone, dysfunctional website

Meow — Wed, 25 Oct 2023 01:39:40 GMT

Re: lost phone, dysfunctional website

Chalupa_Batman — Wed, 25 Oct 2023 01:51:33 GMT

Hi @Merilx1

Log into your Public Mobile account. On your left hand side you'll see Profile.

Click on that and then you'll see this.

There you go. Sorry to hear you lost your phone. It sucks for sure!!

Re: lost phone, dysfunctional website

esjliv — Wed, 25 Oct 2023 02:40:55 GMT

@Merilx1 - check out the Get Help articles. Here is an article regarding lost/stolen phone: https://www.publicmobile.ca/en/ns/get-help/articles/lost-or-stolen-phone

Edit, when the time comes to replace the SIM/phone and get your number working again, see "How To Change Your SIM Number" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/change-sim-number

If issues with your My Account, click here to report lost/stolen or request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP