topic Remove and reinstert SIM in Get Support

Remove and reinstert SIM

Viktorius — Wed, 25 Oct 2023 13:28:50 GMT

Hello,

Since I have used an other SIM card than the PM's in Europe and I returned to Canada I am getting this message (see below). I tried Apple CS and it was suggested to contact my provider.Please advise.

The phone is an iPhone 6S.

Re: Remove and reinstert SIM

JRod — Tue, 24 Oct 2023 18:20:17 GMT

@Viktorius

Is the number shown the one associated with the SIM card you used while out of country?

If you are no longer using that SIM go into your settings for messages and FaceTime and uncheck the international number from your send and receive option and make sure your PM number is re-selected.

Re: Remove and reinstert SIM

BKNS27 — Tue, 24 Oct 2023 21:13:57 GMT

@Viktorius

I been getting the same notice on my iPhone 14 Pro Max for the last 2 weeks. I have a couple of iPhones with no cellular plans that are using the same iCloud account (email and cell number) for FaceTime and iMessages.

Everything still works so I just ignore the notice assuming it is a glitch.

Re: Remove and reinstert SIM

Viktorius — Wed, 25 Oct 2023 15:20:06 GMT

The screenshot is with my PM number. Back in Europe I kept for the FaceTime the same Canadian number in the settings. Even during my travel this message was on my iPhone.

Re: Remove and reinstert SIM

hTideGnow — Wed, 25 Oct 2023 15:24:09 GMT

hi @Viktorius did you remove the European physical sim or delete the travel esim?

Once that is done, go back to you PM sim (on Settings, Cellular screen), set PM sim as Primary and enabke Turn of this number

You can also go to iMessage settings, remove the phone number first, reboot and then add it back

Re: Remove and reinstert SIM

Viktorius — Wed, 25 Oct 2023 22:13:03 GMT

I tried and unfortunately your solution is not working.