topic Re: Network Outage? in Get Support

Re: Network Outage?

adnanaftabkhan — Tue, 04 Jan 2022 20:31:16 GMT

Although Telus has good coverage across Canada. But I am facing weird issue. My cellphone (iphone 6S) shows NO SERVICE (at least twice a day).

I have this phone for one year. There is nothing wrong with the device. I tried other providers and never got this issue. I have to restart my phone everytime to get the Service. Its only doing it with PUBLIC MOBILE.

Anyone has any solution? It sometimes annoyes me (specially while driving).

Re: Network Outage?

will13am — Wed, 14 Feb 2018 13:57:57 GMT

What part of the country are you located. Could there be coverage holes in the area? Network outages could happen from time to time. If it is daily, I would not point the finger at the network. I would think it is the device.

Re: Network Outage?

Vickel — Wed, 14 Feb 2018 15:54:12 GMT

have you updated to the latest iOS and carrier update?

Re: Network Outage?

marsbar — Wed, 14 Feb 2018 16:58:51 GMT

Check if you have the IOS equivalent of auto-connect turned off?

Re: Network Outage?

koimr1 — Wed, 14 Feb 2018 17:51:50 GMT

I don't think anyone can say without knowing the locations where this happens to you.

Which other providers have you tried? I'd be curious if any were Bell or Telus (and their flankers) as they share towers so in theory any PM issues would also show with them.