topic Re: Accounts in Get Support

Accounts

Purcey — Tue, 24 Oct 2023 12:36:10 GMT

How do I get an account credit?

Re: Accounts

kb_mv — Tue, 24 Oct 2023 12:40:20 GMT

@Purcey wrote:
How do I get an account credit?

@Purcey What sort of credit are you looking for? Whatever the case the only way to get credited for something is to contact customer service.

To contact a Customer Service Rep you can send them a private message at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon for replies.

Re: Accounts

HALIMACS — Tue, 24 Oct 2023 12:49:07 GMT

@Purcey

it depends what you mean by an account credit.

If you feel you have overpaid, and you wish to be refunded, contact the customer support agents and explain the situation which you believe warrants that

If you wish to pay in advance to cover a future renewal or add-on purchase, you can add funds to the account by a registered card attached on file or by buying payment vouchers available at many retail outlets.

Doing this will result in a credit balance on your account, in the available funds field, which is like banking funds for future use. Keep in mind that while this is one way to ensure you have the necessary funds, if you decide to leave this service, those funds are nonrefundable.

Re: Accounts

hairbag1 — Tue, 24 Oct 2023 13:51:23 GMT

@Purcey

assuming you have a valid credit card registered on your account...your account will just automatically renew itself as long as you have enabled Subscribed (Autopay).

If you don't have a valid credit card, go to Shell Gas and buy payment vouchers, then dial 611 to add them to your account.