topic Re: Need a port in Get Support

Need a port

Alec11 — Mon, 23 Oct 2023 16:49:29 GMT

I need a port to transfer my old number can’t do it without a port request

Re: Need a port

dust2dust — Mon, 23 Oct 2023 16:52:00 GMT

Are just now signing up or are you an existing customer? You are the one to start the transfer. This happens during sign up or in your account in change number. Leave the old sim in a phone to confirm the transfer.

Re: Need a port

BKNS27 — Mon, 23 Oct 2023 17:53:03 GMT

@Alec11

To port in or out. The old carrier account must be active and payment are up to date so your old SIM is still working.

Activate the new SIM or to the new carrier to active the SIM for you.

With the old SIM in your phone, wait for the text confirming you are porting over to the new carrier with YES. You have 90 minutes to reply or porting will be cancelled.

The old SIM will continue to work until porting is completed…up to 2 hours.

Power off your phone after porting is completed then switch the SIM and power back on.

I need a port request

Alec11 — Mon, 23 Oct 2023 18:43:20 GMT

I need another port request as the last one expired. Can’t transfer phone number without one

Re: Need a port

Alec11 — Mon, 23 Oct 2023 18:48:06 GMT

I received the text but the request was canceled since it was past 90mins now I’m in need of a new port request. Please help me .

Re: Need a port

dust2dust — Mon, 23 Oct 2023 18:49:59 GMT

Which direction? Are you coming to Public or leaving?

Re: Need a port

Alec11 — Mon, 23 Oct 2023 18:51:36 GMT

Im coming to public mobile but

Re: Need a port

Chalupa_Batman — Mon, 23 Oct 2023 19:25:27 GMT

I'm sure someone sent you the porting team number already. If not, just sent.

Re: Need a port

maximum_gato — Mon, 23 Oct 2023 20:16:09 GMT

@Chalupa_Batman

You might want to mention when providing Google.com links that the customer needs to have a Gmail account to use your links. Not everyone uses Gmail.

Re: Need a port

Alec11 — Mon, 23 Oct 2023 20:32:22 GMT

I’ve tried going through the link and calling the number but still nothing

Re: Need a port

dust2dust — Mon, 23 Oct 2023 20:35:23 GMT

What do you mean "nothing"? Did you talk to a human?

Re: Need a port

Alec11 — Mon, 23 Oct 2023 20:37:16 GMT

No I didn’t talk to anyone as the number is out of service

Re: Need a port

maximum_gato — Mon, 23 Oct 2023 20:38:38 GMT

@Alec11

Did you call the phone number sent to your private message box? You will need to imput the phone # to be ported before it will allow you to connect with a member of the porting team. They will ask you for the name on the old account, old account # for the phone # to be ported. As mentioned make sure you have the old Sim card in your phone to reply YES to the PAT ( porting authorization text ) within 90 minutes of recieving it.

Re: Need a port

dust2dust — Mon, 23 Oct 2023 20:38:59 GMT

??? It works for me. Are you using a different phone?

Re: Need a port

Chalupa_Batman — Mon, 23 Oct 2023 20:40:18 GMT

Which number are you talking about? The one I sent you works just fine. I just called it.

Re: Need a port

maximum_gato — Mon, 23 Oct 2023 20:40:47 GMT

@dust2dust

I dunno....when I click on the link it brings me to a window asking me to choose which Google account to use just like the forms here....?

@Chalupa_Batman

My apologies if the link is open to all....?

Re: Need a port

Chalupa_Batman — Mon, 23 Oct 2023 20:42:06 GMT

Yup. Open to all as far as I know.

EDIT: Just confirmed using my work computer. We're not allowed to use Gmail on our work computers and this link worked. 🙂

Re: Need a port

dust2dust — Mon, 23 Oct 2023 20:47:27 GMT

What matters is whether the browser session has logged in to a google account. My primary browser with several kinds of blocking and filtering including much of google works fine for the links. My more open browser (Chrome even) without all that stuff and not logged in to google works.

Re: Need a port

maximum_gato — Mon, 23 Oct 2023 21:03:25 GMT

@Alec11

If the original phone number sent isn't working for you use the one I send to your private messages.

Re: Need a port

Alec11 — Tue, 24 Oct 2023 13:06:32 GMT

I don’t have my old SIM card for chatr