topic I am stuck subscribing in Get Support

stuck

emu — Mon, 23 Oct 2023 04:33:23 GMT

Hi, I am a new subscriber. I could not continue finalizing after getting confirmation of payment.

Re: stuck

computergeek541 — Mon, 23 Oct 2023 04:33:52 GMT

@emu wrote:
Hi, I am a new subscriber. I could not continue finalizing after getting confirmation of payment.

Are you using the Public Mobile app for this. To finalize activation, the app must be used.

Re: stuck

emu — Mon, 23 Oct 2023 22:11:34 GMT

Yes, I am using the Public Mobile app

Re: stuck

emu — Mon, 23 Oct 2023 22:14:33 GMT

I already signed up. I even selected the deal and paid for it. But, I couldn't finalize from there. I also have my own SIM card I bought from a mobile shop.

I am stuck subscribing

emu — Mon, 23 Oct 2023 23:10:09 GMT

Is there anyone who can help? I am really in need of help

Re: I am stuck subscribing

HALIMACS — Mon, 23 Oct 2023 23:12:20 GMT

@emu

Can you tell us how far you've gotten?

Re: I am stuck subscribing

HALIMACS — Mon, 23 Oct 2023 23:13:36 GMT

You cab also use this live activation assistance option:

Online Activation Assistance (telus.com)

Re: I am stuck subscribing

maximum_gato — Mon, 23 Oct 2023 23:20:25 GMT

@emu

Are you using the PM app?

Re: stuck

Chalupa_Batman — Mon, 23 Oct 2023 23:27:12 GMT

To contact a Customer Service Agent, please click on the following link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.

Re: stuck

maximum_gato — Mon, 23 Oct 2023 23:35:18 GMT

@emu

What is the error message you are recieving?