topic Re: Could anyone get a help from Publicmobile? in Get Support

Could anyone get a help from Publicmobile?

Alsan — Mon, 23 Oct 2023 22:58:50 GMT

Really I cannot get any help or support!!!!

Re: Could anyone get a help from Publicmobile?

dust2dust — Mon, 23 Oct 2023 23:00:05 GMT

This is your first post here. What's the problem? Maybe we can help.

Re: Could anyone get a help from Publicmobile?

Alsan — Mon, 23 Oct 2023 23:01:40 GMT

Thank you for coming back for help. I need to contact support agent as I having trouble to receive SMS from certain place.

Re: Could anyone get a help from Publicmobile?

Chalupa_Batman — Mon, 23 Oct 2023 23:02:28 GMT

This is why we're here @Alsan

Fill us in. Let's see what we can do as members of the community to help. Remember, we're all customers just like you.

Re: Could anyone get a help from Publicmobile?

Chalupa_Batman — Mon, 23 Oct 2023 23:03:47 GMT

Can you be more specific here? Text from a bank or..... a friend? Same province or different, from the US or over seas? When did this start happening?

Re: Could anyone get a help from Publicmobile?

Alsan — Mon, 23 Oct 2023 23:04:47 GMT

Then you cannot help Chalupa_Batman. I have to contact the support team of Publicmobile. I do not understand why I cannot contact the support?

Re: Could anyone get a help from Publicmobile?

dust2dust — Mon, 23 Oct 2023 23:09:06 GMT

If you're new here then some special texts like 2fa and shortcodes can take upwards to a week to finally get through.

Re: Could anyone get a help from Publicmobile?

HALIMACS — Mon, 23 Oct 2023 23:10:55 GMT

You can contact customer support @Alsan

Here's how:

To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Could anyone get a help from Publicmobile?

Alsan — Mon, 23 Oct 2023 23:13:13 GMT

Dear Chalupa_Batman I understand you’d like to help but I need a technical support agent as I customer how can you help me?

Re: Could anyone get a help from Publicmobile?

HALIMACS — Mon, 23 Oct 2023 23:14:59 GMT

See my reply above, @Alsan , if you feel a Customer Support Agent (actual Public Mobile employee) is what you feel you need.

Here it is again:

To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Could anyone get a help from Publicmobile?

Alsan — Mon, 23 Oct 2023 23:15:16 GMT

I’m not new.I’ve been using Publicmobile for years. I didn’t have any issues receiving SMS until last night.

Re: Could anyone get a help from Publicmobile?

HALIMACS — Mon, 23 Oct 2023 23:17:21 GMT

@Alsan wrote:
Thank you for coming back for help. I need to contact support agent as I having trouble to receive SMS from certain place.

@Alsan

Is it possible either they or you are using RCS services (that means iMessage or Android Chat) as their messaging service and it's causing issues:

If Android, try adjusting Chat messages options.

tap Messaging app,
tap 3 little dots top right,
select Settings,
under Chat settings, scroll to "Select default messaging type",
toggle it to Automatic or Text/multimedia msg

For Apple, adjust the iMessage settings:

tap the Settings app,
tap Messages,
turn iMessage off by toggling the switch to grey from green.

Re: Could anyone get a help from Publicmobile?

dust2dust — Mon, 23 Oct 2023 23:19:14 GMT

You say "certain place". What about other places? Perhaps the problem is at the other end.

Re: Could anyone get a help from Publicmobile?

Chalupa_Batman — Mon, 23 Oct 2023 23:20:00 GMT

We as customers have experienced all kinds of technical issues and with the support of this community or Google, we've been able to resolve issues without tech support or a CS Agent. Any problem I've had with Public Mobile (and there have only been 2) folks here in the community were able to help. There are a few members here who are actually techs in their real jobs. There are even a few here who in the telco trade and know a lot hence the reason they share info here to help others. But hey, since @HALIMACS has just gone ahead and given you the way to contact a CS Agent, I guess there is no need for @dust2dust and I to try to help resolve your problem. Good luck.

Re: Could anyone get a help from Publicmobile?

Alsan — Mon, 23 Oct 2023 23:21:30 GMT

Thank you for suggestion. However this is a sms to be sent to my phone. I received sms from another source from the same company however I didn’t receive any for my password.
Again I’m grateful for all your help however I still do not understand why I’m not getting a tech support from the company I’m a customer for.

Re: Could anyone get a help from Publicmobile?

Alsan — Mon, 23 Oct 2023 23:25:00 GMT

Thank you for your help and good intention. I understand this community is created due to not getting ANY tech support from the company we’re a customer of 😞

It’s always good to have a community however there is also security and technical and legal matters.

Re: Could anyone get a help from Publicmobile?

dust2dust — Mon, 23 Oct 2023 23:26:27 GMT

Yup, thus the method of using the private messaging in this system to contact support.

Re: Could anyone get a help from Publicmobile?

Alsan — Mon, 23 Oct 2023 23:27:21 GMT

That part I understood very well 🙂 I sent a message to the link provided. However “the company” is very bad in this matter.

Re: Could anyone get a help from Publicmobile?

Alsan — Mon, 23 Oct 2023 23:31:08 GMT

I’m also investigating the other end. However I need to get a support from my end at least to clear my side. It’s really ridiculous not to get any help from my service provider.

Re: Could anyone get a help from Publicmobile?

maximum_gato — Mon, 23 Oct 2023 23:31:24 GMT

@Alsan

You've been given the link to customer support by @HALIMACS they can help you troubleshoot or open a ticket with the tech team for you. Tech support will not be immediate and you will have to troubleshoot first. I suggest you clear your messaging apps cache first and reboot your phone to see if you can recieve the text code you are seeking.

Just in case here's the link again.....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Good Luck!