topic Re: esim troubles in Get Support

esim troubles

Don12 — Mon, 23 Oct 2023 22:34:32 GMT

I wanted to install esim on my daughters phone, but I created account on my phone thinking I would be able to send her link to install esim but there is no option for that and now it tries to install on my phone. How can I install esim on her phone.

Re: esim troubles

JRod — Mon, 23 Oct 2023 22:39:28 GMT

@Don12

You should receive a welcome email with a QR code, you can use this code to manually install the eSIM on the intended device as long as it didn’t install on your phone.

If you didn’t receive a welcome email with a QR code you will have to reach out to customer service to re-issue one to you.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: esim troubles

LitlLdy — Mon, 23 Oct 2023 23:43:05 GMT

@Don12 wrote:
I wanted to install esim on my daughters phone, but I created account on my phone thinking I would be able to send her link to install esim but there is no option for that and now it tries to install on my phone. How can I install esim on her phone.

@Don12 , you would need to install the app on the phone that you want to install the eSIM on so that it can load onto that phone. So, you may need to purchase another eSIM once you install the app on that phone. Unfortunately eSIM can’t be transferred from one phone to another.

Please use the link that @JRod provided to send a private message to CS_Agent to explain the situation to see what your options are.

Re: esim troubles

Don12 — Tue, 24 Oct 2023 01:48:29 GMT

I didn't realize the QR code was in the welcome email. Installed on daughters phone and working as expected now.

Thankyou!