topic Re: delayed rewards available in Get Support

delayed rewards available

Suemace1 — Mon, 23 Oct 2023 13:30:02 GMT

over 48 hours has passed and my US data reward is still pending and now I am back in Canada. How do i get this addressed

Re: delayed rewards available

mojorising — Mon, 23 Oct 2023 13:31:28 GMT

@Suemace1

To contact a CS Agent directly, use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: delayed rewards available

JRod — Mon, 23 Oct 2023 13:32:10 GMT

@Suemace1

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: delayed rewards available

Suemace1 — Mon, 23 Oct 2023 13:38:30 GMT

thanks, giving it a try

Re: delayed rewards available

hairbag1 — Mon, 23 Oct 2023 13:55:32 GMT

@Suemace1 wrote:
thanks, giving it a try

Hey @Suemace1

you mistakenly gave yourself the coveted "Solution" when if fact you should have given it to whomever best answered your original question. Click the little down arrow to edit your reply and change the Solution.

Re: delayed rewards available

Suemace1 — Mon, 23 Oct 2023 14:05:16 GMT

ok, bit confused about the solution icon. Not sure if I edited it or not. thanks. will gradually figure this all out i hope

Re: delayed rewards available

hairbag1 — Mon, 23 Oct 2023 14:09:41 GMT

@Suemace1

no worries...I think one of the Oracles will likely change it if you're having difficulty changing it.

Re: delayed rewards available

dust2dust — Mon, 23 Oct 2023 16:14:07 GMT

This "buying" add-ons from points delay is maddening. I'd be curious to know how many days you have left on the add-on. Did the day counter start when you "bought" it or did it start when it showed up? Like is it 1 now or 3?

Re: delayed rewards available

Suemace1 — Mon, 23 Oct 2023 16:41:51 GMT

So I added my first reward back in early October which carries over till mid point of this trip. I couldn't add another reward till the evening before the first reward expired which was the 20th. By 7pm on the 22nd it was still pending and was still pending the morning of the 23rd. Not sure if that helps but it is very frustrating to be stateside without data and phone coverage and no way of creating sequential coverage in advance

Re: delayed rewards available

dust2dust — Mon, 23 Oct 2023 16:46:11 GMT

Yeah re-buying roaming back to back is messy let alone using points.
I was looking for the day counter. Is the previous still showing on your account? Is it down to 0/15? Or gone? Or more days left?

Re: delayed rewards available

computergeek541 — Mon, 23 Oct 2023 18:33:24 GMT

I have removed the erroneously chosen solution.

Re: delayed rewards available

Suemace1 — Mon, 23 Oct 2023 22:26:11 GMT

thank you!

Re: delayed rewards available

Suemace1 — Mon, 23 Oct 2023 22:29:25 GMT

I confess, didnt look closely at the counter when I renewed. I was just relieved to be able to add another 15 days. Right now it is showing the first one used up, an adjustment crediting me back 25 points and still pending on the second transaction. will have to watch to make sure it is deleted.