topic Re: Port request cancel in Get Support

Port request cancel

JonathanBSchulz — Mon, 23 Oct 2023 20:55:45 GMT

Hi, how do I cancel a port request from Public Mobile to Bell?

Re: Port request cancel

dust2dust — Mon, 23 Oct 2023 20:57:24 GMT

Don't reply to the text.

Re: Port request cancel

HALIMACS — Mon, 23 Oct 2023 20:58:44 GMT

@JonathanBSchulz

if you have already replied, yes, to the port authorization request, there’s little that you can do.

Have you?

Re: Port request cancel

JonathanBSchulz — Mon, 23 Oct 2023 21:00:21 GMT

I never received the text when i was in the other carriers store, they have an account open currently with a dummy number.

Re: Port request cancel

Yummy — Mon, 23 Oct 2023 21:00:43 GMT

You should get SMS from PM authorizing switch.

DO NOT REPLY 'YES" and you will stay with PM. But if you did then your PM account is already closed and number went over to Bell.

Re: Port request cancel

dust2dust — Mon, 23 Oct 2023 21:01:15 GMT

Then your Public account and number are safe.

Re: Port request cancel

maximum_gato — Mon, 23 Oct 2023 21:14:07 GMT

@JonathanBSchulz

If you didn't get the PAT (porting authorization text) then your account and phone number are still active with public mobile. Have you changed your mind about changing providers? It's always best to test out the new providers service first before porting out so that you dont lose your account and any possible rewards and accumulated add ons if you are unhappy with the new service.

Did you sign a contract for a new device? You have 15 days to change your mind penalty free. 30 days if you self identify as disabled.

Re: Port request cancel

HALIMACS — Mon, 23 Oct 2023 21:15:46 GMT

Then while you have active service with the other provider, you still retain your number here at Public Mobile @JonathanBSchulz

now, unless you want 2 services, you just have to decide which one you want

😉