topic Re: Cancel Account in Get Support

Cancel Account

Sunshine4 — Mon, 23 Oct 2023 18:34:07 GMT

I need help, I want to cancel my account as I don’t use it. However it won’t let me sign into my account as it’s saying to put in the code it sent me, but it’s not my number. I can’t get help from support because it won’t let me sign in!

Re: Cancel Account

HALIMACS — Mon, 23 Oct 2023 18:36:08 GMT

@Sunshine4

if you successfully ported your number to another provider, you won’t need to cancel this service.

It will cancel.

if you want to make sure, you can ask the customer support agents to remove the subscription status

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Cancel Account

mojorising — Mon, 23 Oct 2023 18:36:03 GMT

To contact a CS Agent directly, use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel Account

Sunshine4 — Mon, 23 Oct 2023 18:36:57 GMT

I have another provider, and public mobile charged me today. So it didn’t cancel by itself

Re: Cancel Account

WPG_Julie — Mon, 23 Oct 2023 18:40:36 GMT

Note: If your account is suspended, reactivate your services before SMS OTP verification.

For Existing Community Members

Visit the Community, enter your email address (instead of nickname), and select ‘Sign up’
Learn about the benefits of creating an EverSafe ID
Edit your email address if desired and perform Email OTP verification (if changed)
Enter a password that meets security requirements
Enter your first and last name
Optionally, add your mobile number to improve your Identity profile strength and perform SMS OTP verification
Receive a success message

Re: Cancel Account

dust2dust — Mon, 23 Oct 2023 18:42:33 GMT

But did you take your number with you to the new provider? If so then I would do a chargeback here. This is a somewhat frequent error in billing this place makes. They need to be penalized for it every time until they stop doing it.

Adding - if you don't have any other business with Telus or Koodo and don't intend to for some time to come.

Re: Cancel Account

Yummy — Mon, 23 Oct 2023 21:02:21 GMT

Redirect code to receive by email.