https://productioncommunity.publicmobile.ca/t5/Get-Support/SOS-mode/m-p/1073881#M750083 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/338526">@Chamila</a>&nbsp;</P><P>What kind of phone do you have?</P><P>Can you see the eSIM in your phone’s cellular settings? If you can, click it and make sure that it’s used as the primary SIM and that it is enabled (option is called Turn on this line on iPhone) once it’s enabled reboot your device.</P><P>If it’s not on your device you can try to manually add the eSIM using the QR found in the welcome email. If you never received a welcome email with a QR code you’ll have to ask customer service to re-issue one to you.</P><P>Please click this link below to message customer service:</P><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P>Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).</P></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV> Mon, 23 Oct 2023 18:00:20 GMT JRod 2023-10-23T18:00:20Z https://productioncommunity.publicmobile.ca/t5/Get-Support/SOS-mode/m-p/1073879#M750081 <P>Even after 12 hours of eSIM transfer why my phone is in SOS mode?</P> Mon, 23 Oct 2023 17:54:59 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/SOS-mode/m-p/1073879#M750081 Chamila 2023-10-23T17:54:59Z https://productioncommunity.publicmobile.ca/t5/Get-Support/SOS-mode/m-p/1073881#M750083 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/338526">@Chamila</a>&nbsp;</P><P>What kind of phone do you have?</P><P>Can you see the eSIM in your phone’s cellular settings? If you can, click it and make sure that it’s used as the primary SIM and that it is enabled (option is called Turn on this line on iPhone) once it’s enabled reboot your device.</P><P>If it’s not on your device you can try to manually add the eSIM using the QR found in the welcome email. If you never received a welcome email with a QR code you’ll have to ask customer service to re-issue one to you.</P><P>Please click this link below to message customer service:</P><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P>Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).</P></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV> Mon, 23 Oct 2023 18:00:20 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/SOS-mode/m-p/1073881#M750083 JRod 2023-10-23T18:00:20Z https://productioncommunity.publicmobile.ca/t5/Get-Support/SOS-mode/m-p/1073883#M750085 <P>Did you select the esim to be your active sim to use? Does your phone also have a card slot and is there a card in it?</P> Mon, 23 Oct 2023 18:00:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/SOS-mode/m-p/1073883#M750085 dust2dust 2023-10-23T18:00:36Z