topic Multiple Charges on my Credit Card for USA Roaming in Get Support

Multiple Charges on my Credit Card for USA Roaming

Bill52 — Mon, 23 Oct 2023 18:23:11 GMT

I attempted multiple times to sign up for USA Roaming via the Public Mobile App on October 11th and 12th from a hotel room in Seattle after returning from a holiday, but I did not receive any indication that the transactions went through. Therefore, I left my phone on Airplane mode for the day while I was returning to Canada. When I checked my online credit card statement at home, I was discouraged to find four charges from Public Mobile on October 11th and 12th for a total of $84.00 (three charges of $16.80 and one charge of $33.60). I did not use USA Roaming, and would like to be reimbursed the full $84.00.

edtied by computergeek541: customer's contact information removed

Re: Multiple Charges on my Credit Card for USA Roaming

Phil_Adelphus — Mon, 23 Oct 2023 17:58:31 GMT

@Bill52 It would be best to remove your personal details since this is a public web page for customers to ask other customers questions. You can edit that via the v in a circle top right of your post. Are you saying you tried to get USA roaming and didn't actually attempt to use it? If you did try and it didn't work for whatever reason you can try contacting customer support here, monitor your community inbox for a reply:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Multiple Charges on my Credit Card for USA Roaming

Bill52 — Mon, 23 Oct 2023 18:33:12 GMT

Thank-you computergeek541 for removing my contact information. My bad!

Re: Multiple Charges on my Credit Card for USA Roaming

Bill52 — Mon, 23 Oct 2023 23:34:41 GMT

My issue was resolved by a CS_Agent. Thanks for your help

Re: Multiple Charges on my Credit Card for USA Roaming

Bill52 — Mon, 23 Oct 2023 23:35:35 GMT

My issue was resolved by a CS_Agent. Thanks for your help