topic Phone stuck in SOS mode in Get Support

Phone stuck in SOS mode

AJ625 — Mon, 23 Oct 2023 17:06:30 GMT

Hi,

As title says, stuck in SOS mode this morning.

Bill paid, minutes available. Toggled airplane mode on/off. Restarted five times. Both manually and automatically selected carrier. Drove to different spots to see if it was where I was. Reset phone network settings. Both my sons who have Public are able to make and receive calls but I can’t.

Tried chatbot, links won’t work and I have no clue who to send a message to to get assistance.

Re: Phone stuck in SOS mode

Chalupa_Batman — Mon, 23 Oct 2023 17:13:29 GMT

To contact a Customer Service Agent, please click on the following link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.

Re: Phone stuck in SOS mode

AJ625 — Mon, 23 Oct 2023 17:13:38 GMT

And also took the SIM in and out.

Re: Phone stuck in SOS mode

dust2dust — Mon, 23 Oct 2023 17:14:41 GMT

Have a look at devicecheck.ca to rule that out.

Re: Phone stuck in SOS mode

Yummy — Mon, 23 Oct 2023 17:41:31 GMT

Did you try your SIM in another phone?

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Re: Phone stuck in SOS mode

BKNS27 — Mon, 23 Oct 2023 17:45:49 GMT

@AJ625

There could be an outage in your area. Check the outage map:

https://istheservicedowncanada.com/status/telus/map

If there are no outages in your area. Contact a CS_Agent by private messaging to look into the issue:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437