topic Re: Network Outage? in Get Support

Network Outage?

Solid — Tue, 04 Jan 2022 20:31:12 GMT

My phone has no service right now. It was working fine about 20 minutes ago when I sent a text. I tried restarting my phone to see if it would help, but nothing. It's definitely not a phone issue; I checked another family member's phone and they also have no PM service.

I can see other network operators on my phone when searching for nearby network operators, but not PM. As well, other network operators (like Fido) are working fine on other family devices. Is anyone else having this problem? Or is it just my area (perhaps servicing to the cell tower)?

Re: Network Outage?

Spyder4848 — Sun, 18 Sep 2016 06:33:00 GMT

Have exact same issue in Georgetown Ontario

Re: Network Outage?

Nojmerk — Sun, 18 Sep 2016 06:34:08 GMT

smae probelm here.. i just got on the forms to see if anyone else is afected.

Re: Network Outage?

teejd — Sun, 18 Sep 2016 06:34:25 GMT

Same issue as well in Brampton, Ontario

Re: Network Outage?

Seph — Sun, 18 Sep 2016 06:36:22 GMT

Whew, good thing to know I'm not alone. Same in Toronto.

Re: Network Outage?

pm1 — Sun, 18 Sep 2016 06:36:51 GMT

same issue in Toronto

Re: Network Outage?

Aiden — Sun, 18 Sep 2016 06:46:26 GMT

Telus is down right now for GTA
Lots of comments from Facebook in last 15-20min

Check the heat map here.
http://canadianoutages.com/status/telus

I noticed the issue about 20mins ago and I just saw the signal go back to 1 and no service sporadically

Re: Network Outage?

pm1 — Sun, 18 Sep 2016 06:58:32 GMT

is it good now? or still bad in your area?

Re: Network Outage?

Aiden — Sun, 18 Sep 2016 07:06:00 GMT

All good I'm in north GTA and got my full 5 bars back about 5mins ago

Re: Network Outage?

Solid — Sun, 18 Sep 2016 07:15:24 GMT

My service seems to be back up too. All's good, crisis averted.

Re: Network Outage?

Glennb2018 — Fri, 05 Jan 2018 14:13:33 GMT

There is an outage in Peterborough on

Re: Network Outage?

wilts — Fri, 05 Jan 2018 16:26:58 GMT

I am not far from you and have the same issue.

That said it seems to be fixed now as I am able to call out.

I am sure this cold and wind has played a factor in this.

I don't think this was a pm issue but more of a network issue.

Re: Network Outage?

bilal684 — Fri, 05 Jan 2018 18:16:44 GMT

Nothing in Quebec... service is up here I guess.

Re: Network Outage?

stonechucker — Fri, 05 Jan 2018 18:51:11 GMT

I was noticing interupted data this morning in SW Ontario, but it's swimming along fine now.

Re: Network Outage?

lynda_w50 — Sun, 31 May 2020 15:27:16 GMT

Have the same issue at Mississauga. More and more often, my message was not sent until I restarted my phone. It is annoying,,,

Re: Network Outage?

Dunkman — Sun, 31 May 2020 15:33:05 GMT

@lynda_w50 wrote:
Have the same issue at Mississauga. More and more often, my message was not sent until I restarted my phone. It is annoying,,,

@lynda_w50

It might not be a network outage issue causing your recurrent issues. Especially, if you are in a major centre in Canada. Generally, Telus and Bell have good service and reception in the major centers.

Is it only text issue? What about talk and data? Which model phone? More details about your specific situation may be helpful to determine what to do next.

Re: Network Outage?

lynda_w50 — Sun, 31 May 2020 15:39:05 GMT

Thanks for reply.

My data never worked. Phone call seems to be okay.

Re: Network Outage?

Dunkman — Sun, 31 May 2020 15:46:15 GMT

@lynda_w50 wrote:
Thanks for reply.

My data never worked. Phone call seems to be okay.

@lynda_w50

How long have you been a customer? Ported number over from another company?

Which plan are you on?

Which model phone do you have?

Is there a pattern on what type of texts are not going through? Picture messaging (MMS) or text (SMS)?