topic Re: Phone in Get Support

Phone

1138 — Mon, 23 Oct 2023 03:09:55 GMT

Talk not working. But text and data do?

Re: Phone

Chalupa_Batman — Mon, 23 Oct 2023 00:20:01 GMT

Try rebooting the phone. If that doesn't work, might want to go into Network settings and turn off Automatic and pick Public Mobile then reboot.

Re: Phone

DennyCrane — Mon, 23 Oct 2023 00:20:37 GMT

Are you in Canada right now? Is it possible you're on the $15 plan and you're out of minutes? Can you try getting someone to call you to see if incoming calls work?

And maybe try rebooting your phone.

Re: Phone

softech — Mon, 23 Oct 2023 00:26:21 GMT

@1138 brand and model of your phone?

try changing the Preferred Neteork type or network mode to 3G only and see if the phone can connect at all and. if voice calls work

Re: Phone

1138 — Mon, 23 Oct 2023 00:53:24 GMT

Didn't work on 3g. Data turned off. Then went back to lte and everything turned on again. Phone appears to trying to make the call but cannot connect.

Re: Phone

1138 — Mon, 23 Oct 2023 01:02:43 GMT

I am in Canada. But my minutes are not used up. I have rebooted my phone a few times. But I will try again. I have also tried other people calling me

Re: Phone

Chalupa_Batman — Mon, 23 Oct 2023 01:08:22 GMT

Have you tried your SIM card in another phone? If that doesn't work, maybe a CS Agent may need to reset your network.

To contact a Customer Service Agent, please click on the following link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.