eSim not working on new account

mtime — Sun, 22 Oct 2023 23:42:54 GMT

Looking for Raphael to email me back regarding this

Re: eSim not working on new account

Chalupa_Batman — Sun, 22 Oct 2023 23:46:29 GMT

Go to your mail box, left side in mail box you'll see Inbox and an arrow pointing down. Click on arrow and go to Sent folder. You'll see your conversation in there.

Re: eSim not working on new account

softech — Sun, 22 Oct 2023 23:48:27 GMT

@mtime

use this direct link and access your inbox and look for the CS_agent message and reply them:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

But also, Let me also try help you with your esim problem

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself.

If you missed the step to install by the app, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone , disable those non PM sim (eSIM/Physica sim) using the SIM Manager on the phone or simply remove the physical sim.

And make sure the one associated with PM sim and your phone number is enabled
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: eSim not working on new account

mtime — Mon, 23 Oct 2023 00:11:19 GMT

Thank you

topic Re: eSim not working on new account in Get Support

eSim not working on new account

Re: eSim not working on new account

Re: eSim not working on new account

Re: eSim not working on new account