topic Re: Activate eSIM in Get Support

Activate eSIM

JonathanBSchulz — Sun, 22 Oct 2023 22:57:37 GMT

Hello, I switched providers earlier today from Bell to Public Mobile. I entered a wrong EMEI # but I had called customer service and they told me that they would straighten it out for me. I waited for about 4 hours but my phone did not work so I decided to call back and a lady answered and told me that everything is good to go and that I just need to activate my eSIM. However, when I try to do so a message comes up telling me that it activating the eSIM was unsucessful. I was hoping that you could help me and/or point me in the right direction. Thanks, Jonathan.

Re: Activate eSIM

Chalupa_Batman — Sun, 22 Oct 2023 23:06:21 GMT

Hi @JonathanBSchulz

I'll send you the porting team number to call for help. Look up top right corner.

Re: Activate eSIM

masonxiao — Sun, 22 Oct 2023 23:11:46 GMT

lCS_Agent to send a message ask team surpport help you

Re: Activate eSIM

LitlLdy — Sun, 22 Oct 2023 23:21:54 GMT

@JonathanBSchulz wrote:
Hello, I switched providers earlier today from Bell to Public Mobile. I entered a wrong EMEI # but I had called customer service and they told me that they would straighten it out for me. I waited for about 4 hours but my phone did not work so I decided to call back and a lady answered and told me that everything is good to go and that I just need to activate my eSIM. However, when I try to do so a message comes up telling me that it activating the eSIM was unsucessful. I was hoping that you could help me and/or point me in the right direction. Thanks, Jonathan.

@JonathanBSchulz , the phone number for the porting team is to help with that but nothing else. They can’t help you setup your eSIM.

For installing an eSIM try the below,

I had my data on plus my Wi-Fi was turned on & connected to my home internet to be sure I had all connections while doing this.

Reboot your phone.

In cellular settings make sure that “Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone. (You may need to reset network settings then reboot)

Edit: If you’re still unable to install the eSIM please send a private message to CS_Agent for help.

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.