topic Re: How do I message C's agent? in Get Support

How do I message C's agent?

Ryangiesinger — Sun, 22 Oct 2023 20:35:07 GMT

Tf?

Re: How do I message C's agent?

JRod — Sun, 22 Oct 2023 20:35:46 GMT

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: How do I message C's agent?

Chalupa_Batman — Sun, 22 Oct 2023 20:36:39 GMT

What issues are you having? Maybe we can help?

To contact a Customer Service Agent, please click on the following link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.

Re: How do I message C's agent?

Ryangiesinger — Sun, 22 Oct 2023 20:39:22 GMT

Thanks, I realized I had to get off mobile.

I wiped my phone with no backup like a tard. I'm wondering if there's anyway to get my phone/text records for the last week/month so I can get this very important contact number back....

Re: How do I message C's agent?

Chalupa_Batman — Sun, 22 Oct 2023 20:43:58 GMT

Well, that wouldn't be a Public Mobile issue. That would be a phone issue. Now, question is this. Is it an Android or iPhone? If you have an Android, once you log back into your Gmail account, all your contacts come back. Text messages are a hit and miss if you didn't have auto back up set. iPhone may have auto back up. Depends what you have?

Update: Might help? RecoveritDataRecovery

Re: How do I message C's agent?

Ryangiesinger — Sun, 22 Oct 2023 20:48:52 GMT

They should have a record under add ons don't they?

Now I can't login to my account it just refreshes to the same **bleep**ing screen. Ugh.

Re: How do I message C's agent?

Ryangiesinger — Sun, 22 Oct 2023 20:49:26 GMT

I never had it saved under contacts it was just a number.

Re: How do I message C's agent?

Chalupa_Batman — Sun, 22 Oct 2023 20:53:22 GMT

Nope. Add ons are purchases like long distance calling or data purchases.

If you keep going to the same screen it means you're locked out for 1 hour. Just wait till 1 15 minutes from the last time you tried. Your account will be unlocked.

Re: How do I message C's agent?

Chalupa_Batman — Sun, 22 Oct 2023 20:54:28 GMT

Not exactly sure what that means but... if it was a number sent to you in a text message then unless Google backed up your Android or Apple backed up your iPhone.... you may be hooped. But watch that video I put down below and see if anything there helps.

Re: How do I message C's agent?

Chalupa_Batman — Sun, 22 Oct 2023 20:55:38 GMT

You will now have to wait just over 1 hour as your account has been locked to protect your account. Try again then.

Re: How do I message C's agent?

Chalupa_Batman — Sun, 22 Oct 2023 21:01:01 GMT

@Ryangiesinger wrote:
Multiple issues????
I literally just logged in and now it's not working?

The website has cache issues sometimes. Once again, wait an hour after the LAST time you tried. You are locked out!!

Re: How do I message C's agent?

dust2dust — Sun, 22 Oct 2023 21:07:58 GMT

Do you mean a number was sent to you in a text? Or that you had sent or received texts to or from that number? Or called in or out?
If so then the usage details would have that number.
But if you're talking about the contents of texts then no, no one keeps those and you wiped your phone.

Re: How do I message C's agent?

Ryangiesinger — Sun, 22 Oct 2023 21:09:11 GMT

Ya no I just need the number. Apparently it's a system problem so I just have to wait. Idfk...

Re: How do I message C's agent?

Ryangiesinger — Sun, 22 Oct 2023 21:11:32 GMT

Ya I just need the number not the contents. This is insane crazy also my 2fA is to a number I've never had so wtf is that too.

Re: How do I message C's agent?

dust2dust — Sun, 22 Oct 2023 21:18:23 GMT

You just need to get logged in. Then you can go to the usage details and find the number if you talked or texted with it.

Re: How do I message C's agent?

Ryangiesinger — Sun, 22 Oct 2023 21:28:40 GMT

do you know how long it takes csagent to reply?

im on the phone with telus their trying to help lol

Re: How do I message C's agent?

Chalupa_Batman — Sun, 22 Oct 2023 21:29:01 GMT

After all the question I've asked, I still have no idea if it's an Android or iPhone. Also, without him actually answering clearly, I have no idea if it was a phone number that called him and it was in his call history or if it's just a phone number he saved in his contacts but no name. Or it could have been someone who texted him and that is the phone number he's referring to or someone texted him a phone number. Wish there was just more clear answers to help this fella out.

Re: How do I message C's agent?

Chalupa_Batman — Sun, 22 Oct 2023 21:30:22 GMT

Really? Geesh. Dude. Telus won't help you. They don't deal with Public Mobile issues. Read my previous message as we're trying to help you here but you're not being clear.

Re: How do I message C's agent?

Ryangiesinger — Sun, 22 Oct 2023 21:37:07 GMT

really? hes sick of getting these calls and has a direct contact to support soooooooo.

im trying to get a number i called/texted a bunch. it was just never saved as a contact.

so im assuming i can find that under addons/usage. thats it.

i also cant login for whatever dumb reason even though i literally just did.

so im gonna wait it out and try in an hour and wait on the dumb csagent or if the telus dude can escalate it because this is ridiculas. for the amount of issues i should only be paying like $5/month for this lol jesus

Re: How do I message C's agent?

dust2dust — Sun, 22 Oct 2023 21:41:25 GMT

Yes, that's clear. Those will all be in your usage details going back 90 days. Telus won't help you.