topic Re: SIM card Delivery issues in Get Support

SIM card Delivery issues

Yanyu_zou — Sun, 22 Oct 2023 20:46:35 GMT

Place an order yesterday for 40 GB phone plan and SIM card, showing me shipping in 2 day but now showing expect delivery on Oct 31?? I cannot wait until Oct 31, I have no internet to use at all!!! Is there any faster way to get my SIM card? How about local pick up?

Re: SIM card Delivery issues

Phil_Adelphus — Sun, 22 Oct 2023 18:30:23 GMT

You can purchase a physical PM sim card from a Telus/Koodo store but only corporate ones, phone ahead first to see if they have stock. Or order via Amazon.

Re: SIM card Delivery issues

Chalupa_Batman — Sun, 22 Oct 2023 18:39:17 GMT

Hey @Yanyu_zou

Sadly you won't get it for up to 3-4 weeks. I'd suggest reaching out to local Telus stores to see if they have any and go pick one up. Then reach out to a CS Agent for a credit back to your account AFTER you activated the newly purchased SIM card. You can also purchase off of Amazon.

To contact a Customer Service Agent, please click on the following link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.

Re: SIM card Delivery issues

JRod — Sun, 22 Oct 2023 18:42:26 GMT

@Yanyu_zou

SIM cards ordered directly from PM can unfortunately take up to 3 weeks to be delivered and offer no tracking for the SIM. If you are in need of a SIM card faster you can go to a Telus corporate location or order one of Amazon (usually cheaper and faster shipping).

Here are the links to those:

https://www.publicmobile.ca/en/bc/pick-up-sim

https://www.amazon.ca/dp/B06X9ZGDWG

Please phone ahead before heading to a Telus location to make sure that they do in fact have the SIM card’s in stock.

If you do pickup a SIM card through either of these methods you can try to get a refund for the original SIM order from PM by contacting customer service.

You will just have to provide them with the receipt from where you’ve made the new purchase.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: SIM card Delivery issues

Yanyu_zou — Sun, 22 Oct 2023 19:46:13 GMT

Hi just want to confirm if Amazon SIM card really work? Showing prepaid SIM card and can i activate my plan directly when I receive the SIM card or I have to get refund then repurchase the plan?

Re: SIM card Delivery issues

Yanyu_zou — Sun, 22 Oct 2023 19:46:46 GMT

Hi just want to confirm if Amazon SIM card really work? Showing prepaid SIM card and can i activate my plan directly when I receive the SIM card or I have to get refund then repurchase the plan?

Re: SIM card Delivery issues

JRod — Sun, 22 Oct 2023 20:07:11 GMT

@Yanyu_zou

Yes the SIM from Amazon that I linked will work. It is the exact one I purchased

All you need to do is download the app and continue your activation using it once you receive the SIM Card. The app will allow you to continue by signing into the account you started to create. You’ll have the option to select that you have a physical SIM and be able to type in the number associated with the SIM card on the packaging during the activation process.

Re: SIM card Delivery issues

Grinch — Sun, 22 Oct 2023 20:11:06 GMT

Where are you located approx? I might be able to help.