topic Re: Getting error "6UM1 - The number you have dialled is not in service" in Get Support

Getting error "6UM1 - The number you have dialled is not in service"

prov — Sun, 22 Oct 2023 17:43:11 GMT

I've been getting the following error message when trying some outgoing numbers: "6UM1 - The number you have dialled is not in service".

I've restarted my phone and reset network settings, etc. but it's still happening.

Re: Getting error "6UM1 - The number you have dialled is not in service"

hairbag1 — Sun, 22 Oct 2023 17:45:51 GMT

@prov

how many is "some" ? Could be a localized outage in the area you're calling.

Re: Getting error "6UM1 - The number you have dialled is not in service"

dust2dust — Sun, 22 Oct 2023 17:47:33 GMT

Can you try your sim in another phone? Can you call the numbers from a different phone/provider?
Are the numbers actually in fact not in service?

Re: Getting error "6UM1 - The number you have dialled is not in service"

Meow — Sun, 22 Oct 2023 17:47:39 GMT

Do you get this for one particular number or for every number you dial? Maybe number is Really out of service??

Can you text that number?
Did you try adding '1' in front of area code (even if it is the same as yours - local or Canadian 'long distance')?

Re: Getting error "6UM1 - The number you have dialled is not in service"

prov — Sun, 22 Oct 2023 17:52:32 GMT

I know the numbers work because I've tried them from my husband's phone and each time they've worked.

Re: Getting error "6UM1 - The number you have dialled is not in service"

hairbag1 — Sun, 22 Oct 2023 17:55:07 GMT

@prov

@prov wrote:
I know the numbers work because I've tried them from my husband's phone and each time they've worked.

swap sims with hubby and see if you get better results with his sim. What make / model is your phone...maybe it's missing some frequencys that PM uses for calling.

Re: Getting error "6UM1 - The number you have dialled is not in service"

prov — Sun, 22 Oct 2023 17:56:44 GMT

I've tried from my husband's cell phone and the numbers work. It doesn't affect all outgoing numbers.

Re: Getting error "6UM1 - The number you have dialled is not in service"

prov — Sun, 22 Oct 2023 17:58:21 GMT

It doesn't appear to be localized because it's happened with calls when I'm in NL, NS and ON.

Re: Getting error "6UM1 - The number you have dialled is not in service"

Chalupa_Batman — Sun, 22 Oct 2023 18:08:14 GMT

Hi @prov

Please contact customer service to advise them of your issues. There was an issue like this back in March and CS Agents had to be notified so they knew there was a problem to fix.

To contact a Customer Service Agent, please click on the following link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.

Re: Getting error "6UM1 - The number you have dialled is not in service"

prov — Sun, 22 Oct 2023 18:44:50 GMT

Thanks, I'll do that!