topic Re: Trying to setup my uncles phone but your auto setup failed and you ai is broken. in Get Support

Trying to setup my uncles phone but your auto setup failed and you ai is broken.

Kithtyr — Sun, 22 Oct 2023 16:15:09 GMT

First i want to say i HATE this new ever security. its crap. i was happy with no security.

But for what i need fixed is for my uncles account. basically i am in an endless loop of frozen screens loading your final activation to please contact us but help site is down... Yes i am very frustrated as i have been trying to fix this for 2 weeks. Can someone please finish the setup for my uncle. Can an admin contact me to finish setting it up

Re: Trying to setup my uncles phone but your auto setup failed and you ai is broken.

HALIMACS — Sun, 22 Oct 2023 16:13:35 GMT

Gosh @Kithtyr PLEASE edit your post and remove all the personal information.

this is a PUBLIC site for all to see

To edit it, go into the post, click the downward facing triangle upper right, and remove all personal information.

Re: Trying to setup my uncles phone but your auto setup failed and you ai is broken.

HALIMACS — Sun, 22 Oct 2023 16:15:02 GMT

Now, for the issue you appear to be having.

If it porting related, I'll private message you the phone number to help with porting. Check your private message box envelop icon upper right or tap avatar and go down to messages.

Otherwise, here's how to contact the CSA group:

To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Trying to setup my uncles phone but your auto setup failed and you ai is broken.

dust2dust — Sun, 22 Oct 2023 16:19:15 GMT

Did you use the app for all this or did you start on the web site? If so then you need to complete it on the app. Is that Koodo prepaid or postpaid?

Re: Trying to setup my uncles phone but your auto setup failed and you ai is broken.

JRod — Sun, 22 Oct 2023 16:15:20 GMT

@Kithtyr

As you are a new customer experiencing issues with activation you have two options for support.

1. There is this new live chat support that is specifically for new customers experiencing activation issues:

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

2. Message customer service using the community mailbox, although this may take longer to get a response.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Trying to setup my uncles phone but your auto setup failed and you ai is broken.

hTideGnow — Sun, 22 Oct 2023 16:21:10 GMT

hi @Kithtyr

are you using app to subscribe? if not , please download PM app and activate using the app

if you already using app, Uninstall and Reinstall app and try with a new email address to create a new account if possible

Re: Trying to setup my uncles phone but your auto setup failed and you ai is broken.

Kithtyr — Sun, 22 Oct 2023 16:43:18 GMT

Trying to do the porting fixed via the phone but got disconnected. They want a pin number but the app crashed and when i tryed to use the website it stopped at the same spot and said it was down last time i tryed to do this. I did not get to setup a pin number or transphere his old number. But i keep getting told i need to setup an account pin number.... i just said dont tell me anything then just finish the transphere that is on file. she was working on it and then we lost connection. Oh and i cant login to the account tell the setup is done...