topic Re: new subscriber problem in Get Support

new subscriber problem

AhmedAbdalla — Sun, 22 Oct 2023 15:39:32 GMT

I am a new subscriber who is interested in the 90-day payment to lower my potential monthly payment, but for some reason when I pick my plan, I only see the full monthly price with no option to pick the 90-day payment

@CS_Agent

Re: new subscriber problem

hTideGnow — Sun, 22 Oct 2023 15:41:57 GMT

hi @AhmedAbdalla which plan are you trying to get? Not all plans have 90 days option

Re: new subscriber problem

AhmedAbdalla — Sun, 22 Oct 2023 15:44:27 GMT

39/month 4G with 20Gb

Re: new subscriber problem

HALIMACS — Sun, 22 Oct 2023 15:47:46 GMT

That plan which reduces to $34 every 30 days, may no longer be available @AhmedAbdalla

What is available is a $40 per 30 day plan (on a 90 day cycle , so it costs $120) which gives you 120 GB for the 90 day cycle.

it’s only available until tomorrow according to the advertising

Re: new subscriber problem

Dunkman — Sun, 22 Oct 2023 15:47:36 GMT

@AhmedAbdalla

Click that plan first. Either choose change on next renewal or immediately. We normally recommend at next renewal since PM does not pro-rate plans if you change earlier.

Then you should get this similar option:

Choose the lower option for the 90 day plan with savings.

Re: new subscriber problem

AhmedAbdalla — Sun, 22 Oct 2023 15:49:14 GMT

The plan is still listed on the main PublicMobile webpage? why you are saying it may not loner be available?

Re: new subscriber problem

BKNS27 — Sun, 22 Oct 2023 16:03:38 GMT

@AhmedAbdalla

You pay the full amount first and a $5 credit will be added into your account each month.

Re: new subscriber problem

dust2dust — Sun, 22 Oct 2023 16:10:37 GMT

@BKNS27- I don't think that's right. It's marketing-speak to say it's x dollars per month when it's actually an average per month but actually paid every 90 days. The savings is in the choosing the 90 day option. There's no credit given.
And yes month = 30 days yeah yeah. 🙂

Re: new subscriber problem

AhmedAbdalla — Sun, 22 Oct 2023 18:11:33 GMT

I feel I am still a bit confused here.

Can someone confirm that the offer associated with choosing the 90-day payment option is still available and how can I make sure to get it?

Re: new subscriber problem

AhmedAbdalla — Sun, 22 Oct 2023 18:13:25 GMT

Are you saying that once I subscribe with 39/month I will pay the first month in full, then from within the account dashboard I will be able to switch to or enable the 90-day payment option and get the discount for the following months?