topic Unable to login to update payment method in Get Support

Unable to login to update payment method

Ks2019rs — Sun, 22 Oct 2023 15:13:36 GMT

Login on desktop, laptop and mobile app are all failing, just brings me back to the login page. I need to update my payment method, please assist.

Re: Unable to login to update payment method

Dunkman — Sun, 22 Oct 2023 15:37:28 GMT

@Ks2019rs

There was a website maintenance issue overnight to 8 AM ET. I just check my account and I was able to get the payment management page.

Sometimes if you try too many times, you will get locked out for one hour. You can try again in one hour. Maybe clear cache, incognito/privacey mode or a different web browser.

I will move your post the main support section of the website. Not as many members view the Lounge section.

Re: Unable to login to update payment method

BKNS27 — Sun, 22 Oct 2023 16:06:54 GMT

@Ks2019rs

The website and app are under maintenance until 10:00am EST.

Here is the announcement from PM:

https://productioncommunity.publicmobile.ca/t5/Announcements/Scheduled-Maintenance-October-22-12-00-AM-ET-10-00-AM-ET/td-p/1072507

You can try to login after 10:00am EST.

Re: Unable to login to update payment method

dust2dust — Sun, 22 Oct 2023 16:12:30 GMT

@BKNS27- ??? All of Canada is now 2 hours past 10 eastern.

Re: Unable to login to update payment method

Terryscell — Sun, 22 Oct 2023 16:58:17 GMT

Sometimes the system locks people out for more than the indicated hour. Try "Forgot Password", wait for confirmation email, and if necessary "Did not receive Code; send to email instead".

Re: Unable to login to update payment method

BKNS27 — Mon, 23 Oct 2023 01:14:35 GMT

@dust2dust

I am in the west coast so have to wait 3 hours for me.