topic Re: I CAN'T LOGIN in Get Support

I CAN'T LOGIN

mer_cancel — Sun, 22 Oct 2023 13:22:59 GMT

@CS_AgentI am literally unable to login to my account to cancel my subscription. I have a new plan with a different provider and I need to cancel with Public Mobile. I can't login as I am just constantly sent in a loop and redirected back to the home screen. I know my username, I know my password. I have tried multiple browsers and I have tried incognito mode. Your website is just not functional, at all. I also cannot use the chat bot to fix this, as it tells me to login to create a ticket. I can't login, so how am I supposed to create a ticket?! I just want to cancel my account! I have been trying since Thursday to do this and haven't been able to. I don't know what day my subscription renews and I will expect a refund if my subscription renews during this period where I haven't been able to login and cancel.

Re: I CAN'T LOGIN

mojorising — Sun, 22 Oct 2023 13:31:45 GMT

message a CS Agent at the link below to assist you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I CAN'T LOGIN

HALIMACS — Sun, 22 Oct 2023 13:37:16 GMT

@mer_cancel

if you successfully ported (moved) your Public Mobile number to the other provider, there’s no need to cancel the subscription, it will have already terminated, and you will not be charged again.

The key part of that, of course, is that your port successfully occurred to the other provider.

When unable to login to self serve here after porting, that means the account is closed.

Re: I CAN'T LOGIN

Meow — Sun, 22 Oct 2023 15:08:56 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If you can log in to Community you should be able to create a ticket through chatbot. If ticketing is broken follow chatbot instructions to contact agent directly.

Re: I CAN'T LOGIN

mer_cancel — Sun, 22 Oct 2023 16:58:28 GMT

I wasn't able to login *before* moving my number. And zero confirmation from Public Mobile about any of this is hardly reassuring.

Re: I CAN'T LOGIN

mer_cancel — Sun, 22 Oct 2023 17:00:36 GMT

I tried all of the things you suggested already. And nope, unable to create ticket.

Re: I CAN'T LOGIN

mer_cancel — Sun, 22 Oct 2023 17:01:30 GMT

Thanks, will try this.

Re: I CAN'T LOGIN

Morty85 — Mon, 20 Nov 2023 05:44:43 GMT

I'm having the same problem