topic Re: Incoming calls in Get Support

Incoming calls

Lacrossemom2 — Sun, 22 Oct 2023 05:10:23 GMT

Just paid for my plan and my incoming calls aren’t working

Re: Incoming calls

DennyCrane — Sun, 22 Oct 2023 03:04:00 GMT

Did you just port a number in from another carrier? It sounds like the port isn't complete yet. Did you respond "yes" to the text that was sent to your old sim to authorize the port?

Re: Incoming calls

Lacrossemom2 — Sun, 22 Oct 2023 03:05:26 GMT

No I didn’t

Re: Incoming calls

DwightMC — Sun, 22 Oct 2023 03:07:19 GMT

The same thing happened to me. I hsd to create a Public Mobile service ticket. Public Mobilet directed Virgin Mobile to Port (release my number to them). To get the authorizing text from Virgin Mobile I had to put my old Virgin SIM back in to receive the text message. As soon as you get a text from your old cellphone provider...... reply only with... Yes

Re: Incoming calls

Lacrossemom2 — Sun, 22 Oct 2023 03:30:24 GMT

I have been with public mobile for 2 years same number

Re: Incoming calls

Chalupa_Batman — Sun, 22 Oct 2023 03:34:59 GMT

Hi @Lacrossemom2 Try rebooting your phone. If that doesn't work, reach out to a CS Agent for assistance.

To contact a Customer Service Agent, please click on the following link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.

Re: Incoming calls

computergeek541 — Sun, 22 Oct 2023 05:10:05 GMT

self solution removed