topic Re: Subscription in Get Support

Subscription

Kam7 — Sat, 21 Oct 2023 22:41:56 GMT

I renewed my subscription oct.20.2023 for 90 days. I only get 5.10 points should be 5.85 points. Why is that?

HALIMACS — Sat, 21 Oct 2023 22:43:26 GMT

What's the dollar value of the renewal?

HALIMACS — Sat, 21 Oct 2023 22:46:03 GMT

The percentage of points applied is against the net value of the plan, not the gross value.

Could that be the misunderstanding?

Kam7 — Sat, 21 Oct 2023 22:49:34 GMT

34.00 per month. 102.00+taxes. for 90 days

HALIMACS — Sat, 21 Oct 2023 22:57:37 GMT

5% of 102 equals 5.1

That is the correct amount of points for that subscription.

Points are awarded against the net value (pre-tax) of the plan value.

BKNS27 — Sat, 21 Oct 2023 23:00:28 GMT

5.1 points is correct. The 5% only applies before taxes.