topic Re: Payment in Get Support

Payment

greengrass — Sat, 21 Oct 2023 21:51:08 GMT

Payment has been made on my account ( hours ago)but my phone is still not working.

Re: Payment

dust2dust — Sat, 21 Oct 2023 22:06:32 GMT

Try a restart of the phone. Use another phone and dial 1-855-4pu-blic and enter the number and see what it says. It will be one of 3 recordings - renewal date and balance, asking for money, invalid. Let us know.
And maybe also check devicecheck.ca to rule that out.

Re: Payment

Chalupa_Batman — Sat, 21 Oct 2023 22:12:09 GMT

You can also check the app to see if payment was actually made. Also... check your online banking to see if payment went through to confirm. It will show under the pending status. If it's not there... payment didn't work.

Re: Payment

BKNS27 — Sat, 21 Oct 2023 22:13:35 GMT

@greengrass

Try rebooting your phone by powering off then back on.