topic Can't get eversafe code in Get Support

Can't get eversafe code

Shar82 — Sat, 21 Oct 2023 21:41:32 GMT

My daughter is having an issue with her sim card, which she cannot receive the text/voice code, and she has no access to her email. Is there a way around accessing her account?

She would like to update her email address as well.

Re: Can't get eversafe code

Chalupa_Batman — Sat, 21 Oct 2023 21:47:06 GMT

Hi @Shar82

Sadly the only way to get help now is to contact a CS Agent.

To contact a Customer Service Agent, please click on the following link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.

Re: Can't get eversafe code

BKNS27 — Sat, 21 Oct 2023 22:17:10 GMT

@Shar82

Sometimes you need to click on Resend Code/Didn’t Receive Code and have the 2FA code send by text or call.

If all fails, you need to contact a CS_Agent by private messaging and once credentials are confirmed at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't get eversafe code

dust2dust — Sat, 21 Oct 2023 22:19:37 GMT

From your phone dial 1-855-4pu-blic and enter her number and see what it says. It will be one of 3 recordings. renewal date and balance, asking for money, invalid. Let us know.