topic Re: Transfer number in Get Support

Transfer number

won — Sat, 21 Oct 2023 20:14:46 GMT

I am transferring number by esim, and the number is half way works.
It can call text, but it is not receiving any of text or call, and stuck that step of verification for full access accouount.
And there is no option to verify with email.

Re: Transfer number

HALIMACS — Sat, 21 Oct 2023 19:39:49 GMT

@won

Tap “ didn’t get the code” to get the option for email

Re: Transfer number

JRod — Sat, 21 Oct 2023 19:47:04 GMT

@won

If you are porting your number from another carrier the port might be stuck. I will forward you the number to a porting department that will be able to get your sorted out. Please check your community mailbox.

Check your messages here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer number

won — Sat, 21 Oct 2023 19:54:28 GMT

6 digit verification code

Re: Transfer number

JRod — Sat, 21 Oct 2023 19:56:36 GMT

@Chalupa_Batman

This customer also stated that they were transferring their number and that they can call and text but cannot receive calls or receive texts. Not being able to receive texts and calls but being able to send them is a sign of a stuck port.

Re: Transfer number

HALIMACS — Sat, 21 Oct 2023 20:09:22 GMT

@Chalupa_Batman @JRod

I read the original request as a twofold concern.

Providing the port assistance number is a good option; I only focused on the options to get the code as an initial step.

Did that help @won ?

Re: Transfer number

BKNS27 — Sat, 21 Oct 2023 20:30:47 GMT

@won

Did you reply to the text with YES from your old carrier with the old SIM in your phone. Your old carrier account must be activate to port over. If you cancelled your account then there is no active number to port over.

You need to do this to complete the porting of your old number.