topic new activation in Get Support

new activation

kmwhite87 — Sat, 21 Oct 2023 20:14:17 GMT

hey i started an online activation here, it took a payment, when i try to continue it says that i my email and passwords do not match which they do.

if i go and try to activate on my PM app will it charge me again? if it does how do i get the 46$ back for the other payment that PM took?

Re: new activation

JRod — Sat, 21 Oct 2023 20:10:31 GMT

@kmwhite87

No it will not charge you again. You need to login to the app in order to complete your activation process.

Re: new activation

kmwhite87 — Sat, 21 Oct 2023 20:10:59 GMT

okay thank you

Re: new activation

kmwhite87 — Sat, 21 Oct 2023 20:15:09 GMT

its asking me to pay now..which i have already done and it came out twice

Re: new activation

JRod — Sat, 21 Oct 2023 20:20:00 GMT

Hmm that shouldn’t be the case. Something is clearly not going correctly. If you started the process on the website you should be able to continue the activation with the app as it’s a requirement.

Since you’ve encountered this issue please reach out to customer service for assistance and don’t make any additional payments.

Re: new activation

kmwhite87 — Sat, 21 Oct 2023 20:21:09 GMT

i am in contact now with someone thank you