topic Re: Scheduled Maintenance: October 22 | 12:00 AM ET – 10:00 AM ET in Get Support

Re: Payment voucher issue

Dennisccronk — Sat, 21 Oct 2023 17:57:25 GMT

Cannot add top up voucher?

Chatbot not working

Cannot contact public mobile

Help

Re: Scheduled Maintenance: October 22 | 12:00 AM ET – 10:00 AM ET

Chalupa_Batman — Sat, 21 Oct 2023 15:54:00 GMT

Hi @Dennisccronk

Please go to the support page and ask for help there.

Re: Scheduled Maintenance: October 22 | 12:00 AM ET – 10:00 AM ET

dust2dust — Sat, 21 Oct 2023 15:55:30 GMT

@Dennisccronk- Are you using the 12 digit set of numbers identified as PIN#? Are you using the website or 611? How often have you tried? You can only attempt adding money twice per hour. Where did you get the voucher? Is it in fact a voucher for Public? Or is it Koodo or Telus.

Re: Scheduled Maintenance: October 22 | 12:00 AM ET – 10:00 AM ET

Dennisccronk — Sat, 21 Oct 2023 15:57:04 GMT

I've tried not working error message

Just need to add voucher

Chabot submit ticket link not working either, update set for tomorrow?

Re: Scheduled Maintenance: October 22 | 12:00 AM ET – 10:00 AM ET

Dennisccronk — Sat, 21 Oct 2023 16:03:11 GMT

Been customer for yrs same everything

Tried *111 *611 tried 1-833-885-8259 just hangs up

Logged in cannot submit anything

Deleted cookies Uninstaller app reinstalled checked for outages

Did I miss anything checked community board

Chatted with members

Seems lack of human interaction when needed

Re: Scheduled Maintenance: October 22 | 12:00 AM ET – 10:00 AM ET

dust2dust — Sat, 21 Oct 2023 16:04:21 GMT

@Dennisccronk- Could you answer some more questions that I wrote above? Can you dial 611? What recording do you get when you dial it?

Re: Scheduled Maintenance: October 22 | 12:00 AM ET – 10:00 AM ET

Dennisccronk — Sat, 21 Oct 2023 16:05:21 GMT

Trying to add voucher

Re: Scheduled Maintenance: October 22 | 12:00 AM ET – 10:00 AM ET

Dennisccronk — Sat, 21 Oct 2023 16:07:46 GMT

Goes through prompts same as usual but adding card pin not recognized? Added tried again won't take it now doesn't allow card number period

Re: Scheduled Maintenance: October 22 | 12:00 AM ET – 10:00 AM ET

dust2dust — Sat, 21 Oct 2023 16:09:03 GMT

@Dennisccronk- You're getting human interaction. Public doesn't use 111 or that toll free. They use 611 and 1-855-4-pu-blic. Does your voucher give instructions using either of those other numbers? When did you last make a payment? What recording do you get when you dial 611?

Re: Scheduled Maintenance: October 22 | 12:00 AM ET – 10:00 AM ET

Dennisccronk — Sat, 21 Oct 2023 16:12:23 GMT

Last payment 1 month ago

Public # just hangs up

Usually dial *611

Re: Scheduled Maintenance: October 22 | 12:00 AM ET – 10:00 AM ET

Dennisccronk — Sat, 21 Oct 2023 16:13:56 GMT

Voucher give info I already supplied

Re: Scheduled Maintenance: October 22 | 12:00 AM ET – 10:00 AM ET

dust2dust — Sat, 21 Oct 2023 16:41:35 GMT

Try dialing the toll free (1-855-4pu-blic) from another phone and enter your number and get the recording, if any. Let us know what you hear. You might also have to wait an hour to re-try the voucher.
Again, what are the instructions on the voucher? Or what company is shown on it? How many 12 digit sets of numbers are on it?

Adding - @Dennisccronk

Re: Scheduled Maintenance: October 22 | 12:00 AM ET – 10:00 AM ET

Dennisccronk — Sat, 21 Oct 2023 17:27:48 GMT

Glitch in the system

I returned to place of voucher purchase (shell Canada) local service station. I purchase here monthly! So found several errors on voucher was Public mobile card but she'll Canada prints their vouchers from their till so internally the purchase prints voucher but Public Mobile defaulted ti print lucky mobile voucher Pin # instead of Public Mobile.

The Glitch is due to the fact Public Mobile has a pending system upgrade in progress but cannot figure out the default switch?I was refunded my money for transaction

And will wait with No service until upgrade is completed by tomorrow!

Thank you all for you diligence and kudos to our Community for jumping on this issue.

Not resolved but awaiting patiently.

Sincerely

Dennis Cronk

Re: Scheduled Maintenance: October 22 | 12:00 AM ET – 10:00 AM ET

Dennisccronk — Sat, 21 Oct 2023 17:29:28 GMT

Thanks for input

Re: Scheduled Maintenance: October 22 | 12:00 AM ET – 10:00 AM ET

Dennisccronk — Sat, 21 Oct 2023 17:30:28 GMT

Thanks for help

Re: Scheduled Maintenance: October 22 | 12:00 AM ET – 10:00 AM ET

dust2dust — Sat, 21 Oct 2023 17:35:36 GMT

You can also buy vouchers online from like recharge.com or muskbird.com and a few others. The latter also has an RTR option to deposit straight in to the account.

I'm a little skeptical of that explanation though. Lucky is owned by Bell and Public is owned by Telus. I think the clerk made a mistake. Glad you got your money back though.

Adding - forgot again @Dennisccronk