topic Re: Activation in Get Support

Activation

Red1994 — Sat, 21 Oct 2023 17:11:53 GMT

Hello, I am having massive issues with trying to get my fiance's email and phone number activated. I've been trying for two days and I am really getting mad. I paid for his phone to be active and he has no number to use. Please help.

Re: Activation

JRod — Sat, 21 Oct 2023 17:13:42 GMT

@Red1994

Have you tried using the app to complete activation? Every new activation needs to be done using the app and then you can manage your account from either the desktop site or the app afterwards.

If you are using the app what specific issue are you running into?

Re: Activation

Yummy — Sat, 21 Oct 2023 17:19:06 GMT

You have to download PM app and use it to complete activation.

Re: Activation

BKNS27 — Sat, 21 Oct 2023 17:49:09 GMT

@Red1994

Activation can’t be done online like in the past. It must be activated via PM app. Once activated, he can manage his account online.